Reviews

We have lived in this community for many years but have just experienced the professional and courteous service provided by this company. Based on multiple companies I have hired over the years, Lanz is by far the best.

- Kathy K
Service tech was on time for appointment, courteous and explained what he was doing. I have been very happy that I chose Lanz Heating and Cooling.

- Connie R
This company could not have been better. I had a new furnace, AC, water heater, and humidifier put in my condo about 4 yrs. ago. The man Jeff came to see me and he was just a gentleman. I trusted him and the company to take good care of me. I would recommend this company for any of their services without hesitation.

- Marcia H
Tim Stigers did a great job. He came out promptly on Friday night and stopped the leak. He came back and finished it on Saturday. He was great and followed up on Monday. Your service was great!

- Jim T
The Lanz technician was on time, courteous and informative. One of the best we have ever had in the past 8 years [with three different companies !].

- Anonymous
Great Installation
Your staff did a great job yesterday installing the new furnace and air conditioning unit. Very professional.

- Gaye H.
My Truly Outstanding Experience w/The Lanz Team
I recently purchased a 90 year old Victorian house with a huge antique furnace and 21 year old AC. I wanted to let you know that from start to finish, my experience far exceeded my expectations, and it was a real pleasure to work with each of the individuals that represented Lanz. From the initial call when Trevor came out to diagnose the AC problem and was informative, knowledgeable and understanding of my needs and concerns. Jake came out the next day, and the "sales call" was one of the better sales experiences I can remember...he has a genuine personality, while being knowledgeable and informative. Justin was the lead tech on the installation and is one of the hardest working, most dedicated techs I have ever seen...plus I'll never know how they got that monster out of the basement. And throughout it all, Ashton was there to answer my questions, help with the scheduling, and to assist me with the financing process. The team effort was outstanding, while each and every individual involved provided a level of customer service that I have rarely seen. My thanks to all!

- Kent K
Tom is very professional. He checked the problem and made suggestion that suited my need. Even though the problem was not solved right away, I understand that he was trying to help me in the long run instead of solving an apparent issue without considering other possible implications.

- Oliver C
Mike Marx was courteous, knowledgeable and helpful.

- Andrew F
Everything was great. No issues. Happy with service and friendliness of the gentleman that checked our AC unit.

- Aaron C
Punctual, efficient, professional as well as personable.

- Anonymous
Great
Tim was on time, explained everything and was very professional. I will use Lanz again in the future.

- Mindy
Very happy with your service. Trevor Baxter took care of us. He was honest, courteous, punctual, and thorough. Thank you!

- Jess
Anonymous
Ron was very polite, professional and informative.

- Cathy Pellum
Outstanding Service
I would like the thank Ron, the technician who came out to my home. I was grateful for his explaining my air and furnace and the new contract to me. I was also experiencing some problems with my blood sugar. Ron was so very helpful and I so appreciated his concern for me getting a breakfast bar with sugar. He even took my dog out. Ron went over and beyond for me. Thanks again Ron!! By early evening I was feeling fine!

- Patricia Z.
Trevor is a very nice young man. He answered all my questions and was very polite.

- Linda H.
Your guys did a great job today. They came out to look at my hot water heater and furnace/AC. Justin was extremely thorough and we identified my problem. He is very knowledgeable. I also appreciate the time he took and explained the different solutions available. I hope he is the one that will be able to come back when the problems are fixed. I wanted you to know what a great job he did.

- Todd L
Thank you Josh! I really appreciate the time you took to help me understand our Geo unit and the low pressure manner in which you answered my questions. It was a pleasure meeting you and I feel so much better about the unit and service plans. Great analogy using health/home insurance plans!

- Sherrie L
Amazing Service
Justin did a great job fixing my air conditioner. I had to leave early but Justin locked up the house and made certain everything was working correctly. Justin's service was literally amazing.

- Harry
Awesome Service
Lanz has been our best friend the last couple of weeks. Big Shout out to Ron for our furnace maintenance last week. Also thank you to Tim S. for installing a new water heater last week & then taking care of a couple of other plumbing issues today. Both were very personable, helpful, & knowledgeable. Also thank you to Nathan for getting us setup on a new maintenance agreement & to Shannon for coordinating all of the recent appointments. You all are AWESOME!

- Cindy
quick response and completion of repairs

- Liz
Professional, on time, and did a great job

- Zach
Polite, friendly, professional. On-time (very important to me) and kept me informed on their progress. I would highly recommend this business. And I love my new furnace!

- Penny
Fantastic weekend service
Huge thank you to Tanner and Lanz Heating & Cooling for the quick fix and fantastic service you provided on a weekend call!!!

- Joe
Andrew was professional, knowledgeable, courteous and prompt. We really appreciate him coming in the evening to check out our air conditioner problem. He found a simple solution and worked with us on our requests. As always, the Lanz service people don't cause a mess, know what they are doing and the repair cost was very reasonable.

- Anonymous
Trevor is very personable and does a great job!

- Lynn
Tanner came out to do a plumbing service call on Tuesday. He was very helpful and knowledgeable. We are always pleased with the service we receive from Lanz.

- Anonymous
Both of the service technicians that came out to service the furnace were very professional. They took the time to explain to me what was going on and options on the best way to solve the problem, not the way that would cost the most money. In the future I will call Lanz for my heating issue and will recommend Lanz to everyone I know.

- Anonymous
Ian was at our home for our yearly plumbing inspection and we were please with the results.

- Joe
As always, another wonderful technician. Always pleasant and friendly. Love having your guys come to the house.

- Angie
We have been very happy with the service so far. Thanks!

- Sally
Fast, reliable, and competitively priced. Ron went the extra mile for us.

- Anonymous
Prompt, friendly, efficient and reasonable priced. Very impressed.

- Anonymous
Great Experience
We had a great experience with Lanz. We will use them again.

- Phil
Our furnace was not running. We called and were told a tech would be there later in the day. He got the furnace running. We are very pleased with the service and appreciate the explanation of the problem and the solution.

- Joan
Just wanted to let you know how happy we are with the product and your service. The new system is working beautifully. Michael, Wes, and Colby were wonderful to work with and did an awesome job! They were very professional, took great care in protecting the walls and floor and cleaned up beautifully afterwards. The installation looks very professional and I'm very impressed. They also reviewed everything with us after completion and the wireless internet system is working very well. I love that feature! I even have the app on my phone. Once again, thank you very much Kurt, great job!

- Gary
There was a glitch in the initial appointment scheduling process. However, each phone contact I had was handled politely, quickly, and efficiently. When Justin came out to fix my AC, he was courteous and friendly. He was able to fix my unit, and get my house cool in no time. He explained everything he was doing, and answered every question I had--and I had a lot, as a new homeowner. I was extremely happy with the overall service, and will definitely call them if I have future problems. I will also happily refer others to Lanz as needed.

- Laura
This is second installation I have had with Lanz in a year. Their personnel have been knowledgeable, professional and punctual. I highly recommend Lanz for your cooling and heating needs.

- Connie
Trevor was very knowledgeable, polite, pleasant - very good person.

- Mary
Service was great! We'll be happy to recommend you to any of our friends! Thank you! We hope Colby comes back to our house the next time.

- Monica
We are very happy with our new units. the young men that installed them were very helpful. Thank you!

- Leo
Great Job on Installation
All is going well with the new system and I wanted to thank Michael and the rest of the crew that was out here for doing a great job. I am glad we decided to cover up the AC lines on the side of the house, it looks much better that way. I was impressed with Michael's willingness to work with me to make decisions on where the duct work, drain lines, and AC lines would run. It was very comforting knowing that Michael also owns an old farm house and has done some updates/remodeling on it.

- Dave
The water heater stopped working over the weekend and I called on a Sunday morning, described the issue and they gave me the estimate over the phone. They said it would be 1-2 hours and they called 15 minutes ahead to let me know they were on the way so punctuality and communication was good. He looked at it after I described the issue and had the part on his truck. He replaced it and was in and out in less than 30 minutes. The actual charge was exactly what they said it would be in the estimate. I gave 4 stars because I have done some research on flame sensor prices and $250 for that part seems a high. Both the person I dealt with on my first call and the repairmen were very friendly and professional.

- Patrick
Service Above & Beyond!
When we realized we had no hot water or heat last night around 10 PM (boiler quit), they sent out a service guy and started looking into options for us...that night! Today (Saturday), they went above and beyond until they found the parts needed to get our boiler up and running...as of 5 PM tonight, we can now take hot showers!! Michael was great to work with - even though it was late at night and our basement is awkward to get into right now (dirt entrance). HUGE thank you to a great company!!

- Marsha
Maintenance Furnace
Ron Jancola came today to check our furnace for Fall and Winter. He was very professional and cordial. He also cleaned our furnace filter, Ron was very efficient and diligent in his work. We had a question about programming our thermostat and he showed us clearly how to reset the programming. We have always been pleased with our service from Lanz but today topped them all. Ron was fabulous. Way to go Ron.

- Earl Voss
We had to replace our furnace and Lanz was the first ones to show up to quote us. The sales person we had was great and followed up with us all the way through the process. We were originally told it would be an all day install and within 4 hours the installers were completely done. Lanz is a very professional company to deal with and we will continue to use them for heating and plumbing needs.

- Kenny
Ron came and checked my heating unit and taught me a few things about how it works. I was very pleased with his work and would recommend him to others!

- Kimi
Thanks again for getting Andrew out to my house. He was very courteous and patient with the equipment and was able to solve the problem.

- Craig
Mike did a great job and was very nice when he came out to my home for a plumbing service call.

- Jill
We had an up flush toilet go bad. Mike Marx was the plumber Lanz sent. Mike was so friendly and professional. He went out of his way to explain how everything works and made me feel more at ease about my situation. I will request Mike to come serve all my plumbing issues in the future. Lanz as a company has always been great and I just want to say thank you for your service and well trained employees. Please give Mike Marx a pat on the back for me for a job well done!

- James
By far the most reputable and trustworthy HVAC company I've dealt with. I 100% recommend them.

- James
A+ Work
I am the General Manager of Value Place Hotel and Lanz Heating & Cooling is always my first call. They have always gave me fast, professional service. When you have a plumbing emergency in a hotel... prompt, dependable service is a must and they guys get an A+.

- Value Place
Inconsistent Furnace High Limit Trip
Andrew and Justin came out today to troubleshoot a problem that I had been fighting for almost two years. After many hours of methodical troubleshooting and a call to the furnace manufacturer, we discovered the root of the problem and can now finally put this issue to bed once and for all. I can't thank these guys enough not only for solving the problem but also for involving me in the process and explaining their findings as we determined the root cause and learned a few things in the process. This is one of the many reasons I have relied upon them in the past and will continue to do business with Lanz in the future.

- Doug
Very impressed with Joe!
We had Joe out to our home to check our boiler for the winter, something we have neglected to do for some time, Joe arrived promptly and took the time to answer all the questions we had. We were very impressed with how professionally Joe conducted himself and look forward to having Lanz out again in the spring, we highly recomend Lanz Heating, Cooling, and Plumbing!

- Terry & Sharon Elliott
Friendly, timely, helpful, and explanatory. Very much appreciated boiler electronics upgrade

- Dave
The plumber was prompt and did the work quickly with complete clean up. Well appreciated!

- Mary
Very knowledgable and professional!

- Angie
It took three tries and two repairmen over the course of three days but the furnace was eventually fixed. The fault lied more in the furnace than with the ability of the repairmen. Both men were courteous and professional. They explained what they were doing and cleaned up after they were finished. My furnace is nine years old and pretty much bottom of the line and they could have pushed me to buy a new furnace but instead said that this one had some years left in it. I like that honesty. All in all it was a positive experience and I would use Lanz again.

- Edward
Very respectful, courteous and efficient crew. They made our day to day lives easier with the excellent service provided.

- Kenneth
Impressive
When our trusted and skilled plumbers of over 20 years closed their business recently, I was concerned about finding a replacement that was both competent and willing to work. I was very pleased to have found Lanz Heating & Cooling, Inc. My heating problems were solved professionally, and I am confident that I know have a source of expertise for any future boiler or plumbing problems. The Lanz business model is impressive.

- Jim W
Honest and Trustworthy
Lanz Heating and Cooling has have been a great a partner over the past few years. I have used them for my home as well as my rental house (which was my home prior to marriage). I have used them from adding a new furnace and heat pump to my home, to every day maintenance. They have been great as far as price, and even better when it comes to their service. I would, and do, recommend them to all of my family and friends and believe them to be honest and trustworthy.

- Mike R
Very Satisfied
I recently had a walk-in shower installed in my bathroom, and I am very pleased with the work that was done. The workers were courteous and efficient. I had them come other times for plumbing problems and have always been satisfied with their work.

- Delores
Fixed the leak!
Mike Marx did an excellent job fixing a leak inside a bathroom wall. He diagnosed the problem quickly and had the job done much quicker than I expected. I would definitely recommend Lanz if you have a plumbing problem!

- Diane West
Wow! Best tech ever - IAN
Ian from Lanz plumbing was just here to solve our problem. He not only provided superior service but did so cheerfully in this awful weather in the early morning. All I can say is: WOW! Thank goodness for him and Lanz Heating and Cooling. P.S. He also put in a call for the heating department to check out our furnace. THANK YOU! Pam Burtis

- Pam Burtis
EXCELLENT
Tom Pring came to my home at 3 am to fix a busted pipe in the garage. I couldn't be more satisfied with his punctuality, efficiency, and professionalism. Make it your business to keep Lanz on speed dial!

- Sharajonnie Adams
Thanks Brad!
Brad from Lanz was on time and quickly determined and fixed our furnace problem. He took time to explain the problems and detailed what the projected cost would be. Cost was super reasonable and was less than expected. I was so impressed with Brad\'s service and knowledge that I decided to get a maintenance plan with Lanz. Thank you Brad and Lanz!!!

- Pam Burtis
Always Pleased
Lanz has been extremely reliable since day 1! Called in the morning to have my furnace maintenanced and they were able to come out the same day! Ron our service tech was on time, courteous and respectful to the fact that my 5 month was sleeping close by! Super nice guy! We are moving out of state and I\'ll be sad to leave Lanz behind.

- Katy Messner
Tuesday\'s estimate by Mike
I was very impressed with the quick response I got to my call for an estimate. Mike Marx is very friendly, professional and courteous and has a great personality. Mike is also a very good representative for your business!

- Shirley C
1 degree; furnace not working, Thomas saved the day
We arrived home from a short trip and when I turned the heat up on this cold night, the furnace failed to come on. I called Lanz Inc and they paged a tech. Within a few minutes Thomas Jordan called. He said he he lived south of Danville, and could be here in about an hour. It was around 8:30. I wondered if anyone closer could be contacted, to avoid the long drive for him and the wait for us. Thomas asked if I would mind trying a couple things if he walked me through it. I was soon at the furnace, following his patient and knowledgeable instructions, and within 20 minutes the furnace was working! Excellent customer service. Thanks again Thomas.

- Dan Whobrey
Replacement of AC and Heating -GREAT JOB!
We needed our furnace and air conditioner replaced. Kurt come and and took all measurements and gave use a very fair price. We schedule the day and they were at our house at 7:30 to start the work. Jamie and Hayden did all the work. They were very courteous and very informative. They cleaned up very well when they were finished. We would recommend Lanz very highly.

- John Galbreath
Special Thanks to Ron Jancola!
Ron was quick, efficient, and professional. I really appreciated his knowledge and intuition and was very pleased with his demeanor and service. Thanks Ron!

- Chadwick Becker
Thanks Ron!
Ron Jancola came by to perform the annual furnace maintenance. Ron was very personable, and explained in good detail what he was doing and why. Our furnace was working fine, but Ron found a few small items that needed a little adjustment and pointed those out. He also gave us some tips on some things we can perform to keep our unit in top shape. Very nice guy, and enjoyed visiting with him. Thanks Ron!

- Craig Anderson
New furnace.
Recently I have had a old hot water furnace replaced by Lanz. We work odd hours and they were quite considerate. The house is cozy and they were more than willing to return to tweak it to maximum performance. I would recommend the team to anybody.

- Michael Burk
Lower Energy Usage with New System!!
Yesterday I got a mailing from Ameren about my energy usage over the last quarter of 2014. You all installed my new furnace in early October, and my energy use went down nearly 35% in the months that followed!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you so much!

- Penny
Repair Service
Trevor was our repair Tech. Service was fast, clean, and friendly. Diagnosis, repair, and safety inspection all in a professional and timely manner. Satisfied customer. Thanks!

- Cory Worley
THANKS TIM! New Sump Pump
Another great experience with Lanz today as Tim Stigers replaced my worn out sump pump that recently quit keeping up with our recent snow melt. Called this morning...Shannon promptly returned my call...and by 1:30pm my new pump was hummin!! Many thanks, Lanz, Tim, and our arriving Spring!!

- Dave K.
Thanks for a job well done!
Colby and Ron cleaned all of the dryer vents in our condominiums recently and did a great job! These guys were courteous, professional, and knowledgeable. This is the second job Lanz has done for our community, and we are very impressed with their technicians and their fair prices. Thank you from all of us at Park Chase!

- Park Chase Condominiums
Trust!
Always glad when Ron comes to check my heating and air conditioning. I know he takes his time to make sure all is good. I love the assurance I get from Lanz Heating and Air Conditioning. Thanks Lanz!

- Deb
Thanks Jake
My old furnace quit working and Jake helped me through deciding which furnace would work best for my situation, financing and installation. I wasn't able to be home during the installation but when I returned home, everything was in order and the furnace is working great. Jake kept me updated through the process. Great company to work with.

- Mindy
Thanks Jake!
We needed to replace our furnace and air conditioning unit and Lanz sent Jake to our home to provide an estimate. Jake thoroughly and diligently reviewed our current system and then went through our entire home to determine what system would best meet our needs. He took the time to explain all of the options to us and was such a pleasure to work with. It was such a nice change of pace to receive some great customer service without having to deal with any hassle! Lanz completed the job quickly and left everything spotless. Thanks!

- Mike & Marcy Z
Repair of new heat pump functions
Over the last two days I have been impressed with the efficiency and helpfulness of the three techs who helped fix up our new heat pump. They also took the time to answer a number of questions that I had. Special thanks to Drew, Walt and Wes.

- Greg Whitt
good service
I like their yearly maintenance plan. They also offered (after I asked specifically about options) a couple of ideas that I thought would increase my system's reliability and reduce the chance of a potential problem (e.g., water damage) - 1) adding a electronic component for easier starts, 2) adding a lubricant to the refrigerant, and 3) addition a device to monitor water flow through the drain to minimize the chance of overflow during the summer, in case the darn drain gets plugged. I had all 3 installed.

- Bill
Great work
We had great work done by Trevor and Tim! Professional and efficient. As well as the girls we spoke with in the office were very nice and helpful!

- Nathan
Competence Plus!
Thomas has serviced our furnace and AC several times. His competence has been first rate. He is on time, thorough, tidy and does all the other things one hopes for in a worker. But, he is so much more! We are in our mid-80s and find once simple tasks to be a challenge. Today we came home from grocery shopping with a lot of heavy bags --just as he arrived to service our A/C. Thomas, without our asking, grabbed several of the bags and asked us where we wanted them placed. What a splendid, caring, human quality for a Lanz worker to show for his customers! Lanz should be proud to have someone like Thomas representing them. Phyllis and Terry

- Terry and Phyllis Denny
GREAT SERVICE
Prompt and professional service. Would definitely use again! Thanks Trevor!!!

- WILLIAM
Great Service from Ron Jancola
Ron Jancola conducted our annual maintenance check. Ron is a great technician and is very polite and service oriented. We are pleased with the service provided by Lanz. They are superior to other services we have used. Would recommend them to anybody wanting a top service company.

- Curtis Gidding
Ron Jancola came today for our annual AC check. Ron was soft spoken, courteous, professional and knowledgable as he explained all that he was going to do. He encouraged us to change our filters every two months and explained why. He said that we could even have Lanz remind us when it was time to change them. Always nice to talk directly with the girls in the office too. So very friendly. Great company. Sure would recommend them!

- Carl & Wanda
Great service from Mike and Colby
They were both out today.Mike to fix faucet leaks and Colby for a spring furnace and air check. Great service and friendly guys. Thanks to you both.

- John
Ian just performed the biannual service on our heating and cooling system. Thorough, professional, informative, friendly. Thanks!

- Carl & Camille
Great Service
Ron called when he was on his way for an 8 AM apt and showed up a few minutes later. Professional, thorough, considerate. I will call next time there is a need and will gladly refer to others. Thanks for responding in a timely manner.

- Sue
The staff of the Lanz company have always done right by me. I had some water heater issues lately. Jacob Frank and Tim Stigers were the techs that got the problem solved. They and all the techs of the Lanz company are always courteous and knowledgeable. The office staff are great to work with too. I would highly recommend this company to anyone needing their services.

- michael murphy
Great people to work with!!!!!!
So glad we got the new furnace and ac from Lanz, prompt and nice service from all. From the beginning to end great! Ian just did our check, great guy. You can't go wrong with Lanz! Great company, great people!

- Jake stockle
Very nice guys!
These guys were great! Came to fix our air conditioner when it was wicked hot out! They toughed it out though with a smile and we finally have some relief from this heat! Very polite, efficient and friendly service. Thanks, Mike and Trevor!!

- David Smelser
Winner
I just had my maintenance service done last week. I have had Lanz twice now and I have been so happy with both technicians. I really don't know how they could act any nicer or any more professional. Thanks

- Della Chambers
Excellent Service!!!
I didn't have an appointment but was put on standby. Ian called at 10am and came right out. Ian was prompt, professional and thorough. I highly recommend Lanz!

- Holly Jenkins
great service
I would highly recommend Lanz to anyone in need of service. Josh, Colby and Andrew have awesome customer service and are highly professional.

- Janey Morton
Ron Jancola
Ron Jancola was the technician for our 6 months air conditioning maintenance. He was accomodating, as well as congenial. Ron exceeded our expectations. I commend him on his Public Relation Skills. Thank you for your excellence in service Ron. Antoinette Luke

- Luke's
Great Service from Ian and Tim!
Our hot water heater needed to be replaced and I am very impressed with the service we received from Ian! He answered all questions and took his time to explain everything to my husband and I! I was also very impressed with how he managed to get a new one in on the same day they diagnosed the problem! We did have a visit the next day by Tim, which we thought was related to the heater, but turned out not to be.... Tim was great to work with as well! Would definitely recommend this company!

- Bethany Teubel
Great Job, New Friend
Mr Boman, arrived on Sunday afternoon, July 12th.... detected the problem, replaced the part and now unit is working --- he was polite, professional and most of all friendly. Great tech and new friend. Thank you Lanz for responding on a very warm day. God bless, Christopher / Susan King , Rantoul

- Christopher King
Great service
Our air conditioner was working fine and without any warning stopped working on the most humid night yet. We contacted Lanz heating and air and received excellent service from Colby Boman. in such a short period of time, he had our air working again. I would definitely use their service again. Thanks again for taking calls on weekends so we didn\'t have another miserable night.

- Jeff and Sheri Shoemaker
Reme Halo
This 2015 Spring and Summer have been the easiest allergy seasons I have ever had in Central Illinois. Last November, Lanz technicians installed a Reme Halo device on my furnace. I am extremely allergic to most of the pollens from weeds, grasses, trees, flowers, ragweed and golden rod which grow in central Illinois. In previous years I was taking 5 prescription medications for itching eyes, nasal issues and bronchial asthma symptoms, all year long. It seemed the pollens lived within my house, even in winter. As the 2014-2015 winter wore on, I stopped taking four of my allergy medications until Spring. With the advent of summer, my physician remarked that on my annual physical, my allergies were extremely well controlled and my breath sounds were totally clear. He asked what I had done differently. The only significant change in my allergy control program was the installation, early last December, of the Reme Halo device. By process of elimination, the change in my allergic status must be related to the effects of the Reme Halo taking the pollens and dust out of my respiratory environment. Nothing else had changed in the treatment of my allergies in thirty years. As a retired RN, I am very grateful to have finally enjoyed being comfortable inside my own home. And, I am able to use fewer medication without exacerbating my inhalant allergies.

- J Susanne Wirth
Drew and Tom
Drew came today to do my routine annual A/C servicing on the new mechanicals Lanz installed last December. He was able to explain complicated processes to me in easily understandable language. I appreciated his courtesy, competence and gentleness with my home. Tom had installed my water heater in December. He designed a work of art with the copper piping, giving me a lever shut off valve for the main water and one for the water heater. (3rd floor condo-my water shutoff is in a room in communal garage) I make my guests come to my utility room to see the beautiful work Tom did...really, I do! My mechanicals are all new and the Lanz installation crew left me with a lovely, organized installation that I am happy to show off! As my washer and dryer are in the same room, that is a bonus, for me to look at lovely workmanship! Tom has also done some kitchen and bathroom plumbing on my 30 year old condo and I am so impressed with the care he gave to my place. He went out to buy the replacement kitchen faucet and sprayer I needed as the original was leaking and did not respond to his efforts to repair it. He kindly found a usable, inexpensive one as my kitchen will be renovated at the end of 2015. Kind, gentle, and caring of your home seems to apply to all of the Lanz personnel.

- J Susanne Wirth
Great Service
The Lanz crew that responded to our need, did a great professional job. Installed new furnace and a/c unit -- got a great deal with future follow ups. They even brought a/c\'s to keep us cool while new units were being installed. Thank to all the crew of Lanz Christopher / Susan King , Rantoul

- Christopher King
Splendid service
Colby did an awesome job with an air conditioner repair this week -- just in time for the heat wave. I can't thank all of you enough!

- Curt B.
7/24/15
Colby was prompt and professional. Reviewed each service need well.

- Moe J.
home owner
Colby was the best service technician we\'ve have had in 34 years. He was the most polite and efficient man Lanz could have sent us. Keep up the good work Colby.

- william schlueter
New water heater
Ian replaced our water heater. He was prompt, courteous, and did a great job in a very reasonable time frame. Lanz has been servicing our heating and air conditioning since our house was built and will now be taking care of the water heater service, too! I would request Ian again without hesitation. Thank you!

- Ian
Professional and fast!
Jay did a wonderful job fixing our air conditioning! He was quick to respond to the call, very courteous, and did a great job fixing it! We have cool air again! Thanks so much Jay and Lanz!

- Tracey
Excellent customer service!
I called for service on two separate occasions for plumbing needs. Lanz was able to send someone out the same day both times. Very friendly on the phone. Ian came out both times - very, very nice and professional. He took the time to explain the problem and gave me all the options and the prices, without any sales pressure. I would highly recommend Lanz anytime!

- Bobbie Jo Kirby
Thank you for Andrew\'s prompt response to my call and for arranging same day response to fix our AC. Colby arrived on time to fix the problem and was very efficient, explaining what he did and what we should do if follow up was necessary. Lanz is to be commended for their professionalism of their staff.....when service from so many is sadly lacking.

- DianP
Plumbing
We just want to say thank you, Ian Thomas, for coming out and fixing our kitchen drain. He was very friendly and professional. Your people seem to care, and we appreciate that very much Thank you!

- Dwayne Moore
Colby was very knowledgable and helpful when it came to determining the cause of my problem. He was quick and efficient and eager to help! We will continue to work with him in the future.

- Meghan
Toilet replacement
We originally scheduled another plumbing business to replace a toilet. When they failed to call us we called them and they said they could not come out that day after all. We immediately contacted Lanz. Tom Pring came out within a couple of hours. He was efficient, professional and pleasant. We were pleasantly surprised by the reasonable bill and would recommend Lanz in the future.

- Mike Dummitt
Andrew is a gem! He answers his phone, calls to confirm his appointment time, is respectful of your property, and does his job efficiently. Andrew also provides suggestions to consider for improving your systems, such as the surge protectors he recently installed. You are fortunate to have such a good representative of your company. You are doing things right! Thank you.

- Diane
A Job well done
I would like to recommend Lanz Heating and Cooling. Two of their employees, Josh Baker and Jacob Frank recently installed a new Hot Water Boiler to our heating system. They did a excellent job, they were neat and clean and left the work place in good order at the conclusion of the work day. If these two men are an example of your employees, Lanz is indeed a fortunate employer. Thanks for a job well done. Sincerely Milton Jendry

- Milton Jendry
Furnace check-up
Ron Jancola checked our furnace out and also looked at our humidifier. We were very pleased with his professional manner and felt he explained very well the condition of our furnace and was very thorough. Very impressed with their service.

- Linda Smith
Furnace maintenance
Ron Jancola came out today for the annual maintenance on our furnace. He was great! He was professional, knowledgeable and friendly. So glad I switched companies. I had the plumbing inspection earlier this summer and had a similar experience (wrote review then). Even though there was a scheduling issue yesterday, their service is great and I would recommend them to anyone looking for an honest, helpful and no-pressure company. Thank you Ron!

- Sandy
Furnace Maintenance
Ron did a very thorough maintenance on my furnace. He was running late but he called and let me know when he would be there. I appreciate his careful and cheerful work even though it was quite late.

- Constance Gonzalez
Furnace Maintenance
Ron came to maintenance our furnace. This is our second encounter with him and every time he's been so pleasant, professional, knowledgeable and helpful with answering any questions I have regarding my system or the different HVAC plans from Lanz. We will continue to work with him in the future due to the excellent customer service we've experienced.

- Tiffany
Thermostat
We called late in the afternoon because our thermostat wasn't working properly. It was late on a Friday evening when Ron Jancola came to fix it. He was very professional and explained our problem to us and even offered to come in the middle of the night if it stopped working. We will be calling him when we have another problem.

- Ann Easter
A/C and Heating
The technician did a great job in explaining the service he was delivering. He also shared additional information about allergies that could benefit my wife\'s health.

- Calvin Willis
Great job
Both Ron Jancola and Tim Stigers did great job for our furnace and heater today. We are very satisfied with their excellent work! Thank you, Ron and Tim!

- Wenyu Lin
Plumbing Check-up - Tim Sigers
My husband and I were very pleased with Tim\'s evaluation on our plumbing and his suggestons for the future . We have found this company to be a class act! And very dependable.

- Linda Smith
Hot Water Heater
We were having trouble with a gas leak coming from the hot water heater. The hot water heater was turned off as a result. This was a Sat. morning. Within a few hours of contacting Lanz, a tech was sent out and the issue was diagnosed. Loved the quick service and appreciated the professionalism of the tech, Tom Pring. Parts were ordered.

- Trudy
Hot water heater repaired
Tom returned to install the new parts to get our hot water heater going again! Yay! Really appreciated Tom's thoroughness in dealing with this issue. Thank you!

- trudy
Plumbing Maintenance
I called last week and was able to have the plumbing maintenance done the next week. Tim Stigers called about 15-20 minutes before he arrived. He was very professional and courteous. After he got started I was able to go on with what I needed to do. I appreciate that he always took time to cover his shoes before he came in. He was finished in the time he said it would take and was on his way. Another good experience with Lanz!

- Randy
Excellent Service from Michael & the Lanz Team
I purchased my new furnace and air conditioner from Lanz two years ago, and was extremely pleased with their service and professionalism. Michael recently came to maintenance my furnace, and once again the service was excellent. Thank you Michael and the Lanz team. You're the best!

- Sheree
November 1,20015 Service Call
We had an emergency call on Sunday evening. Tim Stigers answered the call. He was very professional.He reassured us that our problem would be taken care of immediately. When he arrived he assessed the problem and fixed it in a timely manner. Tim wanted to make sure there were no other concerns. He calmed our fears regarding our emergency. Thanks Tim Stigers for your response time and attention to our needs.

- Robert Gail VanDyke
November 1,20015 Service Call
We had an emergency call on Sunday evening. Tim Stigers answered the call. He was very professional. He reassured us that our problem would be taken care of immediately. When he arrived he assessed the problem and fixed it in a timely manner. Tim wanted to make sure there were no other concerns. He calmed our fears regarding our emergency. Thanks Tim Stigers for your response time and attention to our needs.

- Robert Gail VanDyke
Fall maintenance for furnace and humidifier
Ron Jancola arrived promptly as scheduled on 11/11/15. After a friendly short conversation he got right to work. He was so professional and caring at the same time. When he completed his work he explained what he had done and asked us if we had any questions or concerns. We felt reassured that our furnace and humidifier had been checked thoroughly. We look forward to seeing Ron Jancola in Spring 2016.

- Earl Voss
Fantastic Plumbing Service
We had a great experience with Tom Pring! He did a great job explaining the steps for the project we wanted help with(upstairs laundry room installation) and then doing the actual work. We had a couple of extra questions after he left and it was easy to get back in touch with him and get answers. Couldn't say more great things about him and the service we receive.

- Ben B.
shout out to Colby
I am on the service maintenance plan, which is great because the HVAC system is checked regularly. Colby came to perform the maintenance check this time. He was friendly, courteous, and did a great job. You know a person is "good people" when they don't get annoyed with your happy-but-well-meaning dog, but rather bond with him the moment they cross the threshold. Great interaction all the way around.

- Judy K.
Routine service
Just the usual regular heating maintenance, but I\'m glad to have Lanz to rely on. Ron Jancola always gives me straight answers. I trust him and Lanz. If I had a real problem I\'d go straight to Lanz and ask for Ron.

- Philip
semi-annual furance maintenance.
Ron did a good job pointing out the age of our furnaces and scheduling an appointment for new furnace estimates. Tim went through the plumbing and showed us how to clean drains. Also some good advice on sump pumps. Look forward to having them both back in a non-emergency situation.

- Ron &Tim
Both Ron and Tim did a good job!!

- Burdge
Water Heater & Plumbing Inspection
Tim Stigers performed inspection and service of our water heater and plumbing. He contacted me 30 minutes before arrival, which was very nice. Very professional and pleasant man. He did a thorough job, reviewed his findings with me. I would definitely recommend him to perform plumbing and water heater work to my friends and family.

- David Powers
Great Service
Tim Stigers came out for a plumbing repair as well as rountine inspection. He was very thorough. I was expecting a 20 minute quick inspection. He was there about an hour and went through everything. Very impressed. I always get great service from Lanz. Thanks Tim

- Brian Stewart
Heating Service
Ron Jancola came out for my routine service. He cleaned everything up, changed filters and even left an extra. He made a recommendation that I will be taking advantage of. I appreciate the great service I get from Lanz. Thanks Ron!!

- Brian Stewart
Excellent service
Ron Jancola was professional and very thorough. We were very pleased.

- Sharon Kallina
Furnace Maintenance
We would highly recommend Lanz Heating and Cooling whether one needs a new heating/cooling systems or maintenance. Since they replaced our old furnace a few years go we have had nothing but the best service. All are professional, knowledgeable and friendly, from the schedulers to the technicians. Ron did our furnace maintenance on the 23rd. He is always cheerful,(has his booties on) does a thorough inspection, explained and showed us this time about controlling the humidity. How nice to have such great customer service. It's also nice to have a familiar face to do the maintenance...shows there is NOT a lot of turn over and the employees like working for a great company like Lanz!

- Carl & Wanda
Very thorough!
Since using Lanz and Ron Jancola for our Trane maintenance I have been very impressed with the attention to detail and desire to make sure my concerns are met. Previous experience with other furnace repair companies has been frustrating. Lanz has been wonderful. Thank you!

- Eddie
Dec 3, 2015
My husband and I were very pleased with Ian Thomas on his service call today. He was very knowledgeable, professional, nice, helpful, and very patient. It was a pleasure doing business with him. This says a lot about Lanz Heating & Cooling. Kudos to you!!!

- Rochelle
Honest, excellent service
Dale from Lanz came out to help with a sump pump emergency just as relatives were arriving from out of town for the Thanksgiving weekend. He solved the immediate problem and gave me excellent advice about what I needed to do to solve the bigger problem. Thanks Lanz, especially Dale!!

- Robert
Ron Jancola
Ron has visited us for several times, and he did an excellent job every time. He is very professional, kind and helpful. He always gives us very good suggestions. Today, after finishing his regular service for checking the heating system, he even checked our CO2 detecting system,. We love his service. Thank you, Ron.

- Quansheng Qiu
December 9, 2015 Service Call
Ron Jancola provides excellent service each time he is scheduled to service my furnace and air conditioner. I appreciate his professionalism and thoroughness in explaining the service being provided. I find Ron and Lanz to be first class.

- Ron Metz
Great customer service! We called and got same day service for a plumbing issue. Mike Marx was great. We will continue to use Lanz for all of our heating and cooling needs.

- Marla Lacey
Ron Jancola did very good for furnace maintenance at my house.

- Jeanette Das
Excellent service
I had my furnace replaced by Rodney & Jamie and my water heater replaced by Tim today. I have nothing but great things to say about all of them! They were all very friendly, professional, and did an excellent job explaining everything to me. Also, kudos to Dale for getting my old water heater up & running again a few weeks ago and to Kurt for his professionalism while doing the estimate for me and also for bumping my appointment up a few days when an opening became available. I'll be able to sleep better tonight knowing that my new units are in place!

- Laura
Plumbing and Heating Maint
Both plumbing and heating techs sent to my home was fast and professional in doing their jobs.

- Timothy
None Better
The folks at Lanz recently completed the installation of a water heater, HVAC system, and whole-house humidifier. I worked closely with Jake and Wes throughout the entire process. Starting with Jake, I was very impressed with his thorough assessment of what needed to be done. He was in the attic, under the crawl space, evaluated the current system and its effectiveness as well as asked me excellent questions. Within a few short days, he offered four proposals for systems, all of which would work effectively. The prices varied and he did not try to push the most expensive option. About a week before installation, Jake brought Wes to the house to review the work that had to be done and to prepare for the installation. Wes oversaw and worked directly on the installation along with a crew. Wes had the entire system up and running in one day and he returned a few days afterwards to check the work and to answer any questions that I had. I was impressed with the amount of time Wes spent on the post-installation visit. As for pricing, I received an estimate from another company. Their assessment was not thorough and they offered one system choice. When I compared the specs of their system with the Lanz alternatives, I was shocked to see that the other company was charging more for a middle-of-the-road system compared to the top-of-the-line option put forward by Lanz. I couldn\'t be more pleased with my experience. You should know that the folks at Lanz will leave the area around the work site cleaner than it was before they arrived (and I keep a clean house by the way). I highly recommend Lanz Inc. to you. They will not disappoint.

- Joe
Great service
Ron Jancola is patient, very professional and intelligent. Explains everything honestly without hurry, comments on his findings. I can say he is very smart and good.

- Alexander
RE: Furnace maint. by Ron J. Excellent service. Ron is polite, thoughtful, thorough, and gives explanations that are informative, and not too technical. I will ask for Ron to return for the next scheduled maint. service. Keep him in your employ.

- Rich McDonald
Excellent Service!
Lanz installed our furnace and central air unit. They were quick and professional. Colby usually does our maintenance and has always been very friendly and knowledgeable. They have excellent customer service.

- Ashley
Maintenance
Ron Jancola provides excellent service and a thorough explanation. I appreciate his professionalism very much.

- Mona
Scheduled Maintenance
This was my scheduled furnace maintenance as part of the plan with Lanz. Ron Jancola was the technician. He was prompt, courteous, respectful of my home, complimentary of my Christmas decorations, and informative about my furnace. Ron is yet another in a line of Lanz technicians who have impressed me with their professionalism and efficiency. I do not regret signing up for one of their maintenance plans.

- Edward
New HVAC System
The service that we requested was fast and professional. The technicians in the installations person(s) took the extra time to clean up following our installation. Our sales man - Kurt Fletcher was very good. He was timely and professional when discussing out options for a new HVAC system. We thank you very much for making sure we have a warm winter!

- Sandy Ecker
Tom was at my house today to replace the sump pump. I appreciate his professionalism. His was helpful walking me through the possibilities and finding the resolution. Thank you!

- Nancy M.
Furnace Maintenance
Colby was prompt, friendly, thorough, efficient, and explained clearly the work done--perfect!

- Anne H Dyson
Great service on a Sunday afternoon
Travis repaired my furnace with excellent execution and service. I have hired Lanz for the last 2 years and I have always been impressed with their high quality service. Thanks!

- Mark
Emergency Sump pump replacements
Of course they went out while we were gone and we had tons of rain. Tom came out on a Sunday night at 8:00pm and changed both our pumps to get the water moving out of our basement. He was very knowledgeable and friendly. Highly recommend this business!

- Nicole
Ron has serviced our home several times and he did an outstanding job every time. He is professional, polite, helpful and informative. Ron gave us appropriate options for our present situation. Today, after finishing his regular service for checking the heating system in a timely manner he checked our CO2 detecting system and told us that our system was in need of change and that we needed to look at some alternatives. We updated our system and service plans and are very pleased with the choices. We appreciated his professional service and helpful demeanor. Thank you, Ron.

- Jim Ramos
Service work
Ron Jancola arrived and was professional from start to finish. Very pleasant, courteous and professional. I would recommend Ron to anyone with HVAC problems.

- Ted Collins
Estimate
Tim Stigers provided an estimate on a new water heater and also having a gas line installed for a future gas stove. He arrived early, was very professional, and answered all of my questions. I was very happy with the service I received and plan to schedule the installations soon.

- Jeremy Holzner
Great experience
I came home from a trip on a Friday evening and discovered we had a water problem in our finished basement. As I had just put in a new furnace from Lanz, I called to have a service technician out to see if that was the problem. I was impressed with two things. First the technician was very thorough and second he said he had no idea what the problem was. He was sure though, it was not the furnace. He called a plumber from Lanz, Dale, and within a half hour later on a Friday night the plumber was at our house. He quickly assessed the situation, determined what needed to be done, and got it done. All in all a very positive experience. I was impressed with the professionalism, attention to detail, and prompt service.

- Darrell Stevens
Tim Stigers
Tim was very prompt and professional and he had my bathroom sink up and running in a matter of minutes. He was very respectful of my house and I would definitely use this company again. I will absolutely recommend Tim and the Lanz company to my neighbors and co-workers.

- Deb
Sunday service - Tim Stigers
We woke up on Sunday morning to a shower faucet that would not turn off and we had to had to turn the water off to the entire house as we headed to church. Shortly after we returned, we got our call-back from Tim Stigers at Lanz. He came out very quickly and had it fixed completely in a flash! We could not have asked for better service and Tim was very polite and professional. Great service! Highly recommend!

- Janice Shipley
Tim Stigers
I had a water heater issue over a weekend and we were standing in Home Depot looking at the new ones when I remembered hearing a commercial about Lanz and the same price after hours and weekends. I called and gave the information to the answering service not really expecting much, but to my surprise Tim called me very quickly and explained what Lanz can do. The price he quoted me was very reasonable so we decided to let him take a look , which he did shortly there after. Long story short, he had our water heater up and running again for another day or two and located the appropriate repacement. The next day our new unit was professionally installed by Tim and all is well again. I will definitely call Lanz again, awesome job Tim!!

- Jay
Thomas from Lanz was Great.
Thomas came out quick, was very professional, and fixed our problem in short order. Very happy.

- Mike - from Mahomet
Ac and furnace install
Jamie and Rodney were at my house today to install a new ac and furnace. They both did a great job. Every time my wife and I need something done to our ac or furnace we use Lanz. All of the technicians do a great job and I will tell everyone I know to use Lanz. Thanks again for your great service

- Jamey Wilkey
Ron Jancola
Ron arrived on time with a smile. He was awesome. He cleaned the ducts, and talked to me about maintenance plans. He's the best!

- Robin McClain
Thomas is Great!
My whole family uses Lanz! We always request Thomas when we call. He is so polite, knowledgeable, and willing to go over and beyond what anyone could expect. It\'s so nice having a service person that cares so much about his customers. My sister, mother, and some of my best friends have had Thomas at their homes and we all agree he\'s AWESOME! Thanks Lanz for the great experiences!

- Michele Powell
Amazing
Ron Jancola came out to preform a service on our furnace and he was extremely professional. I would go as far as saying it was one of the best experiences I have had. Ron was very informed on any past issues and concerns with our systems and was also very proactive in recommending different items that could be useful. I would definitely want Ron back.

- Dan Hiser
Lanz Company
Very Professional and caring beginning with my initial contact with the Lanz company. We were having a severe snowstorm but service was quick and thorough. Ron Jancola found a critical dysfunction of the furnace causing it to be shut down. He referred me to Jake Farmer, and a new furnace has been ordered. In the meantime, Lanz has provided space heaters for warmth. Thanks a lot for going the extra mile today for my safety and comfort.

- Velma Gadbury
Lanz Company
Very Professional and caring beginning with my initial contact with the Lanz company. We were having a severe snowstorm but service was quick and thorough. Ron Jancola found a critical dysfunction of the furnace causing it to be shut down. He referred me to Jake Farmer, and a new furnace has been ordered. In the meantime, Lanz has provided space heaters for warmth. Thanks a lot for going the extra mile today for my safety and comfort.

- Velma Gadbury
Travis was great. Responded quickly on a cold and snowy day. Gave me all the options and saved me money in the end. My house was warm again in no time. Definately recommend Lanz!

- Amy Childers
Impressed
I was very impressed with the prompt response time when I needed service. I was very happy with the service that Andrew gave me when my geothermal wasn't working properly. He explained everything to me, what my options were, and the pricing to go along with it. He was friendly, very professional, and seemed very knowledgeable in his field.

- Beth
Really Good Job and Helpful
Our heating system had been very unreliable all winter. Some rooms warm and others way too cold and uncomfortable. Plus the motor was making strange noises. I called Lanz and Josh was able to come a couple of days later. Not only did he replace the motor, he found a leak that needed to be repaired and there was really no pressure registering on the boiler also. Josh spent almost his whole day fixing up our heating system. He also showed me some things I could do to maintain the system. It was a job well done and truly appreciated. He also quoted me an estimate and the finished job was very very close to that estimate. Thank you very much.

- Margaret Ballantyne
Very Impressed
Jake Farmer came to my house on short notice for an estimate to replace my furnace/heat pump. I knew removing my old equipment would be a challenge but Jake was very positive and assured me they could handle the job. The following week he brought the install manager out and did a final walk thru for planning. 2 days later Technicians Hayden and Austin came out and began the work. Hayden was at the house very early, which I was very impressed with. He kept me informed on every step of the process and any challenges that came up. I can not put into words the amount of work that Hayden and Austin did the 1st day. I was very impressed and even let them know it. I haven\'t seen 2 installers work as hard as they did that day. The following day they came back and finished the total install. They were highly professional and made sure they cleaned every part of the house they were in. It was only 8 days from the time I got the initial estimate to the time the job was completed. Very impressed with Lanz and would recommend them to anyone in the area.

- Jerry Dinnin
We had our furnace serviced earlier this week by Ron and was very pleased. Had Dale come out today to fix my disposal. Was very pleased with his work also. Both men were very professional and explained things well. I recommend Lanz Heating/Cooling and Plumbing !

- Susan Veitch
plumbing woe
Ian Thomas came to my place today and fixed my obnoxious toilet. He was efficient, professional, and friendly. He checked out the plumbing system throughout the house. I was exceedingly pleased.

- Anne H Dyson
Installation
Installation personnel were very conscientious & courteous. They were efficient and cleaned up everything - even 20 years of cobwebs & about 10 balls our dogs lost under the furnace! Other than new equipment you would never know they had been here. I wasn't sure they were going to be able to find a water heater that would fit in the allotted space with the new furnace, but they did! We are very glad they suggested a new water heater at the same time as the furnace & A/C - it was much easier & less time consuming.

- Paul
Great Install of Tankless Water Heater
Tim Stigers worked with us from the estimate through the installation of a tankless water heater. The work done looks and functions great, and what stood out was how knowledgeable he is. Highly recommended.

- Jerry
Ron Jancola performed our annual AC check-up yesterday. He was so pleasant, professional and thorough. We couldn't be happier with the service he provided.

- Jim French
Yearly air condition inspection
Ron Jancola conducted this inspection. He was efficient and very courteous. Thanks Ron!

- Shirley savage
On April 18th I called Lanz heating and cooling concerning my central air. It was not working so i spoke to a very nice and professional young lady about my issue. She told me she would send a technician out by the name of Andrew but she did not know when he would be able to come because they had a long list of emergencies to work on. So, she added me to the list and told me it probably will be on Thursday or before Thursday that Mr.Andrew can come to see what he could do for me. Then just about two hours later Mr.Andrew was at my home and fixed my air and did a amazing job fixing on it. Now my air is up and running perfectly thanks to Mr.Andrew. I am so thankful for the entire staff at Lanz Heating and Cooling Company for being so kind to me for the second time. I am a cancer patient and just a week ago had surgery so I\'m off work until next month and Lanz Heating and Cooling is also working with me on a payment plan. I started to cry when the nice young lady told me that over the phone, but i will like to say to the entire staff again thank you all for your help patience, courtesy and kindness in helping me I truly from the bottom of my heart appreciate the staff at Lanz Heating and Cooling may God Continue To Bless You All. Sincerely Kimberly Thornton

- Kimberly Thornton
Geo & Plumbing Inspection
Won these two items at home show and was really surprised that is was totally free with no hitches.Andrew Gerber & Jacob Frank were very professional, knew what they were doing, and very pleasant. Was waiting for bad news on visit, but was told all was ok. Will keep Lanz informed as we get plans for our new home for estimates. Thank You

- Larry L Hawk
What a relief...
I am in the process of selling a house, and as anyone who has ever gotten a home inspection report back, the findings can be daunting. Because of timelines involved in the sale process, I needed someone quickly to get to my house and fix some plumbing issues noted by the home inspector. Tim Stigers was a dream come true. He showed up at my home exactly when he said he would, explained to me the nature of the inspector\'s comments, assured me that the issues were not the gigantic disasters I had cooked up in my mind, and was finished fixing everything thoroughly within 30 minutes. What a relief it was to have someone who calmly assessed the situations, fixed the problems, and was pleasant to boot. On top of that, he was even friendly to my three (even by my standards, annoying) poodles. If only ALL my house projects could go so smoothly. Thank you Tim! And thanks to the folks at Lanz who accommodated my schedule and squeezed me in.

- Angela Gulick
Emergency Repair
I had an emergency leak in my kitchen ceiling coming from the second floor. Tom and Ian came out the same day. They were professional and thorough. They had the leak located and fixed with the minimal amount of disruption to my kitchens ceiling.

- Les Schulte
Sump Pump Fix
I would like to thank Ian for doing a fantastic job on fixing the leak in the external piping of my sump pump. He diagnosed the problem and fixed it promptly. Arrived when he said he would and went the extra mile to check the entire sump pump line and connections for leaks. Very professional and answered all questions. Highly recommended. Thank you Ian!

- Larry
Highly Professional Service, Every Time!
We have worked with Lanz for three years since moving to the area, and have been highly pleased with the service every time. Just today I had Josh Baker and Tim Stigers at my house doing a maintenance check on the A/C and plumbing. Both provided descriptions of options for preventative maintenance, and were honest about what was necessary and what was optional. No pushing to spend more money, but informative about potential future problems if the work was not done. Tim even knew that I needed him to check our instant-on water, a concern I had noted when Dale Billam replaced our sump pump about a month ago. The person answering the phone that day was helpful and professional. Within a couple hours after my emergency call on a Saturday morning, Dale arrived. Our sump runs daily (probably hourly) with or without rain, so I panicked when it went out. However, I had nothing to worry about with Lanz! Thank you for your professionalism and great service!

- Angela Anthony
Tight Fit
Tim and Joe worked together to get into our ridiculously small crawl space that neither my husband nor myself could fit through. They managed to get around all of the obstacles and threw the mud to find the leak under our house. Both were very polite and professional, and did a great job! Thank you both so much for your help.

- Shawn Nierstheimer
drier duct cleaning
Ron Jancola came to our house to clean out our drier duct. He was very professional and an excellent representative for the company. He cleaned out the duct and also took the time to cut out the grid that was trapping the lint. After that he showed my wife and I pictures of what was done. Also explained other options the company did, at which time we signed up for a/c and furnace inspection and cleaning. EXCELLENT JOB

- Edward S Cascone
Great job
Ron Jancola did a great job with our annual AC service. He phoned first, arrived on time, did a thorough inspection, and was a pleasure to do business with. Thanks, Lanz.

- Curt
AC Repair
Just wanted to thank Colby for the excellent job of repairing our air conditioning unit. I called Lanz after noticing the drainage tube of our AC had broken off from the outside of our house and was laying in the yard. I have used other companies in the past and saw their commercial on WCIA and thought why not give them a try. I am so glad I did. I had a repair man out the next day to assess the problem and what materials he would need to repair the unit. Colby was so professional and funny. He called to let us know when was expected to arrive, and was actually early, which is definitely a plus. I really like the fact that they work from 8 - 8pm with the same hourly rate. You can also find coupons on their web site for a regular discount and an also an elderly discount. I was so impressed with Colby\'s work that I signed up for one of their Orange plan. 50% off of regular yearly maintenance on our furnace and AC units. Check out their plans it\'s worth the money. Again, I just wanted to thank Lanz and Colby for the great job. We are all set for summer now and am actually looking forward to some warmer weather. Mary W

- Mary W
Awesome employee
Colby Boman is such an awesome man. Answered all of our questions today. This really is the best company for all of your heating & cooling needs !!!!!!!!

- Julie
Tim did a very good job doing our annual plumbing maintenance check. Answered all our questions.

- Steve
Outstanding Service
Lanz Heating & Cooling was recommended to me by a local contractor in Champaign. This company is amazing and extremely timely and adaptable to their customer\'s needs. Ian was the service professional who came to my home and I was impressed within minutes of meeting him. He was extremely thorough and took the time to educate me on the problem and what the fix would be. I was impressed with his professionalism and give him five stars for his service! I highly recommend this company. Thank you Ian!

- Susan Balfe
New water lines
My wife Debby and I want to extend our many thanks to Ian. What a true professional. Very dedicated to his work. We had a major water leak from a rusty water line in a very cramped crawl space. Ian came out and diagnosed the problem, gathered the necessary parts needed on his I-pad, gave me the estimate of what it was going to cost and time to repair. He came out the next day, and bless his heart, ran all new water lines and a new kitchen faucet. Never once did he complain about getting in that old dirt floor crawl space. He also kept the work area cleaned up, and put on his plastic slippers when he was in the kitchen. The bill was what he quoted me. Your company should be proud to have Ian as a top quality employee, again thanks to Ian and Lanz for a great job. I have recommended your company to others if the need arises.

- Russel Wright
Faucet installation
Tim came out and reinstalled a faucet after another company botched the installation a year ago. Everything is working perfectly now. Tim is incredibly professional and highly recommended. Previously he had installed a new water heater and ran a gas line for a gas stove. All very well done.

- Jeremy
New AC
Austin and Tyson braved a hot day and hot attic to install our new air conditioner. The project took all day and both were professional and friendly. When all was done, there was no cleanup on our part and a cool house.

- Sarah
Good service
I called with my problem and Lanz visited my home and fixed problem and explained a self-help solution.

- Martin Nudelman
Great Service, Wonderful Technicians
Just had the Maintenance Service done on my Air Conditioner. The technician, Josh, was most courteous and professional, especially in knowing his trade. He took the time to explain several tips that I should do on my own between visits. I didn't even know I had two areas with filters (I only knew one). I would seriously consider joining their Maintenance Club.

- Robert Ferrer
Thank you
I wish to thank your team for a top notch job! Your quality service began with a thorough quote from Jake Farmer that was by far more tailored to fitting the right air conditioning solution into my home than what the competitor bids did. The installation team did a great job taking out the old system and installing the new system, and incredible cleanup of the work site. Thanks! Mark

- Mark Mikel
Ron Jancola
Ron is a polite gentleman, thorough in his maintenance work, an all around thoughtful human being. I like being able to request his presence on all my maintenance checkups. He is familiar with my AC and Furnace as well as my history and that makes me feel comfortable having him provide Lanz service.

- rich McDonald
ANDREW GERBER
This was our first time using Lanz and we were extremely impressed! Andrew Gerber did an amazing job. He called us back and scheduled us in for the same night. We could tell that he was very experienced and he did a great job of keeping us updated on the issues at hand. Thanks to Andrew, we will not hesitate to call Lanz again for our future heating and cooling services!

- Rebekka Foster
Amazing Service!
We had an issue with our A/C and called Lanz, Ron Jancola came out and thoroughly looked over our A/C and diagnosed our problem and had it fixed the same day! Ron is awesome and we will request him again for sure!

- Ciara Freres
Black stuff was coming out of faucets. Traced to water heater. Replaced heater on a Saturday so we would not have to do without hot water all weekend. This was really appreciated. I can't say enough good about the technicians. Tim Stigers was extremely polite, helpful, and competent. His service manager helped him install on Saturday, and I was equally impressed with him. All in all, Lanz now has a new and dedicated customer. I can and will unequivocally recommend Lanz to everyone.

- jim hixon
Lanz Plumbing
Dale did an excellent job checking our plumbing. We were very happy with his work

- sarah j. stewart
Maintenance
Thanks to Tim Stigers and Colby Bowman for getting us ready for winter! As always, the Lanz team has us up and running. Even with some interesting issues, Tim figured it out! They are always polite, clean and professional. I have never had a bad experience with the Lanz team, what a Great company!

- Suzette Hogan
dryer vent cleaning
Having had Ron Jancola perform the technician work on my furnace and air conditioner, he again performed in his usual professional manner in cleaning the dryer vent. Ron is polite, considerate and knowledgeable. He always goes the extra step to satisfy a Lanz customer. I often request Ron when needing service work on my HVAC.

- Ron Metz
Furnace check
Ron Jancola was the technician who came to check our furnace. He did a fine job. He was very competent and carefully explained everything along with being very polite.

- Shirley Walker
Great Job
Andrew arrived to do some warranty work on our new furnace. Very professional plus completed the job very fast. Great company to work with. I would highly recommend Lanz.

- mike watters
Fall furnace check
Ron Jancola was here for our Fall check up on furnace. He did a fabulous job as always. He was friendly but didn\'t waste any time. He was efficient and very thorough in his check. We appreciate him and his work so much. Thanks Ron

- Earl Voss
Plumbing Inspection
This was our first experience with your plumbing warranty inspection. Ken was very thorough, professional and efficient. He was easy to talk to as he explained various aspects of the inspection results.

- Marguerite
Review
Andrew arrived on time - and called to confirm beforehand - for a furnace check and was very professional and explained things well. This was my first experience with Lanz and I was impressed!

- Jim Lieland
Excellent Service Call
Justin diagnosed my system problem and took the time to show me what the problem was and how he fixed it. As the home owner, I appreciated the education and was very pleased with the service.

- Caleb Unzicker
ron jancola review
Ron just completed a scheduled maintenance service call As usual, he was efficient and patiently answered my questions concerning the setting of the thermostat and humidifier control. I appreciate his careful work, clear explanations and especially appreciate Lanz letting me ask for this serviceman to check my furnace and ac systems. I will ask for Ron again next spring... Rich

- rich mcdonald
Lanz's Furnance Fall Checkup
Ron service our furnace 11/14/16 and I was happy with his work. He arrived at the scheduled time and he explained the service completed, I am sticking with Lanz,

- Bill Newell
Lanz Annual Plumbing Maintenance
Ken did excellent service on our old water heater 11/14/16 and checked our plumbing system. He arrived on the nose as scheduled and explained his work when completed. Again, I am happy with Lanz\'s service folks.

- William Newell
Alex Conine replaced a module on our furnace this evening. Thanks for his work and expertise on giving us heat for our home after being out for awhile, and during a weekend. He has done great work as usual.

- Dean Beals
Excellent Service
Tim Stigers was at my house this morning, for a furnace check and a plumbing issue. We had not had our furnace maintenance done for a few years, and I feel like he checked it thoroughly and I am sure it will run well this winter. He also took the time to check a leak that we had in our bathroom. I really appreciated his time and expertise. This was my first experience with Lanz, and I am very glad I called them again!

- Ellen
Tim Stigers Review
Tim was here last week and did an excellent job! He was very thorough, was able to answer all my questions about the general fall maintenance and also about which comfort club package would be best for us. He was also incredibly friendly and personable. Hopefully we can get Tim out here every time!

- Sarah
Prompt, Friendly and Efficient!
Tim came out immediately when I discovered I had a leak from my upstairs bathroom. He assessed the problem, turned off water to the source of it, and arranged to come out with a fellow plumber to cut into a wall and repair the faulty pipe. Everything was done in a timely manner, and they took care to clean up behind themselves. Tim kept me informed, showed me the problem, and just generally was a pleasure to have in the house, goodnatured and friendly.

- Lee Lien
Superb Service
From beginning to end, we were thoroughly impressed with the professionalism and quality of work performed! Jake was prompt and explained the types of units available and had our estimate ready within a few days. Dave brought his crew on the scheduled day and was even early! They worked through very cold temperatures and by the end of the day our new furnace was running!!!! Thank you for a job Well Done!!!

- Steve
quality job
excellent job done , i am very happy with the work done !

- Bill Patel
Good Work!
Keaten did a great job on the service call today. He was very quick getting there and worked until he figured out the problem. I am very pleased.

- Steve Guess
Excellent
Ron was very friendly and personable. He did an excellent job maintaining our furnace. He was very helpful with explaining when we should be changing our furnace filters and also checked out our carbon monoxide adapter. I will definitely be asking for Ron again in the spring.

- Rita Kohrman
Service call
We would like to give a shout out to Drew our Lanz service man. He was so kind & efficient and did everything he could to get our furnace up and running, it seemed like he genuinely cared about helping us save money! Thank you Drew!

- Tina & Dana Sorensen
"Bailed" us out in our emergency!
We had family in for the annual Candlestick Lane lighting ceremony. Problem was the toilet was filling up the tub when plunged! Long story short Dan Magruder arrived on the scene and got us flowing again and we still got all the lights up before the ceremony. We were on our way to a Griswold family Christmas, but thanks to Dan it went smoothly. Dan was professional, friendly and didn't mind us trying to watch over his shoulder every step of the way. We were so impressed with the service and the cost we signed a service contract that day. Glad to do business with Dan and Lanz.

- Cole Huart
Outstanding Service!
Yesterday Dan M. came to my house to handle a leak in my kitchen and a problem in my shower. Dan took care of both issues with no problem. I was impressed with the service he provided as well as the friendliness he exhibited. Lanz is fortunate to have Dan on the team and, speaking from prior dealings with Lanz, I know there are a lot of people like Dan working for the company. Keep up the great work!

- Bill Taylor
YOU ALL ARE AWESOME!!!!!!!!
Thank you so much Drew for walking us though the code issues on our furnace. You took the time on the weekend to patiently walk us through how to fix the issue. It is really really cold. Did I say cold? Our grandparents are here and are very cold sensitive. You helped us tremendously late at night on a Saturday. Thank you so much for being such a consummate professional and going above and beyond!!!!

- Malaika McKee-Culpepper
Technician was great!
The technician that performed my maintenance was very polite and personable. He was very knowledgeable and got the work done in a very timely manner.

- Andrew Holmer
Great service and awesome people

- Pauline Pruit
Great Service
Dan provided great communication and service. He was able to diagnose my problem and give me common sense options to solve the problem. He made me feel that he cared and wanted to solve my problem in the most economical way. I would recommend him to anyone.

- Rod Peavler
Thanks Tim for a plumbing job done well. You are extremely neat, professional & efficient.

- Peggy
Friendly and thorough!
Cannot say one negative thing about Lanz! What a helpful team with prompt service, immense knowledge, thorough work, and most of all-a kind attitude at all times! Tim made two service calls to our home and we were 110% happy with him and his work! Thank you Tim!

- Katie I
Always satisfied
I've been using Lanz for several years now. I have always been satisfied with their work and the demeanor of their service people. They have always been polite, efficient, personable, and informative. They all have taken great care to leave everything clean and neat. Starting with the people I have spoken with on the phone to schedule service, it has been a pleasure to do business with Lanz. I became a member of their Comfort Club and appreciate the privileges it affords. This latest service was to fix a plumbing problem. I was able to schedule an appointment quickly and save money thanks to the club membership. I highly recommend Lanz.

- Edward Snyder
Great service
Dan Magruder and his assistant did a great job. They were clean and efficient.

- Brian Ruis
Great Job
Ron Jancola, did a great job doing spring maintenance check-up. Great guy and professional. Discussed very well the job done, areas that needs attention, and gave recommendations.

- Linric Pague
awesome service
Drew was great! Came out when furnace stopped working, realized that it was not working to its capacity, and found the parts to fix it. We were so incredibly happy with his knowledge and service. Kudos to Lanz for the billing system, and providing a quote ahead of time for service. Very transparent, and great business practice!

- Cathy Parker
The absolute BEST !
Ken McDormand is the best plumber I've ever been fortunate to deal with. Thanks so much, Lanz.!

- rexann aber
Great job of explaining everything to me. Great job and added bonus Cardinal fan

- Joann B Dernulc
Two exceptional gentlemen installed my new potty. Great job. Both very personable and kind. Would have them back if I ever needed something else to be fixed. One was a Cardinal fan as I am. The younger a cub fan. I'll accept that as my daughter is also a cub fan. Can't help it must be their age ha ha

- Joann dernulc
Tim Stigers
Tim Stigers, Plumber, was top notch. Got everything checked and installed in one visit. Friendly, knowledgeable and courteous. Strongly recommend him by name.

- Robert Ferrer
Ron Jancola
Ron Jancola, HVAC Service Technician, did an excellent job inspecting my HVAC and suggesting improvements to the AC. He was friendly, knowledgeable and courteous. I would recommend him by name.

- Robert Ferrer
A+ service from Dan.
Dan Magruder was a life saver. Saturday night and we were in trouble. We had a mess and Dan came to the rescue. He found the problem and got it solved quickly. Excellent work. Excellent service. We will be calling them again for our plumbing needs. A+ Thanks Dan

- Johnna Myers
I called Lanz for help with a clogged kitchen sink drain, and I had an outstanding experience with Dan. He arrived right on time and called on his way over, just as he said he would. Dan was very personable, and takes great pride in his work.

- Craig L
Washer Pump Failure
Just wanted to let you know how much we appreciated the help Dan Magruder gave when we had an emergency last week. The pump connected to our washer broke and water was everywhere. Dan was so kind, explained everything cleaned up everything.

- Demi Meader
Plumbing Service
Niki, Dan and Adam were very professional. The service from the phone call to service was exceptional.

- Teresa
Sump line scope
Dan did a great job at scoping and diagnosing our sump pump discharge line problem. He was good at explaining the issues and offering solutions to fix the problem. Thanks Dan!

- Fred Arnold
nice job
Keaten was prompt and very professional.

- Janice Juraska
Gas heater and AC
Lanz tech was on time, courteous and explained everything. He capped off and removed an old gas heater and checked/cleaned AC unit. Very pleased with the service and would highly recommend this company to anyone. Excellent service!

- Janet Roberts
Ryan Minard
Ryan Minard, the service techs accommodation to us was excellent. He was on time, professional, and showed much integrity. Because of his maintenance our air conditioner is running like new. I am always impressed with the service of Lanz Heating and Cooling. Antoinette L.

- Antoinette Luke
Thorough inspection
I really felt confident with Keaten our service technician from the moment he presented his business card and shook my hand to identify himself with Lanz. He was very thorough in his inspection and patient in educating me about the system. Keaten gave good suggestions about how to improve the system, discussed pricing and made sure the central air system was clean when he left. I really appreciate his professionalism and kindness.

- Kim Pankau
great service, friendly people
Just had one of two replacement AC/heating units installed. Kurt prepared the proposal, Calvin and Chris did the work. Excellent, friendly service all the way around. Chris and Calvin actually called in a third man to place heavy AC unit without having to damage my shrubs which hide it. Really could not ask for more.

- Jerry
Great Service Once Again
Once again Dan provided great service. He's so courteous and explains everything.

- DemiM
Excellent Service
Dan and Dale did an excellent job repairing a pipe that split. Their service was prompt and professional.

- Maggie I
Awesome
Prompt, professional and courteous service from the whole staff. Jake was great and Chris and Calvin were super nice and did a great job.

- Mark Hieronymus
Thank you!
Lanz always exceeds expectations with exceptional customer service and professional technicians. Today I was worked into the schedule by Sarah, who was extremely helpful and knew I was a little worried about having no air conditioning after returning home from a business trip. Wishin an hour Justin showed up and not only got the A/C back on, but went ahead and completed service on the unit all while explaining all of the why's and how's! He was truly professional, well versed, and was a true model of customer service. I will be a Lanz customer for life. Thank you so much!

- Andrea R.
Quick service
Quick and polite service from Keaten. Very impressed.

- Laura S
Informative & Kind
Dan was very professional. He was prompt (even a little early) which was great because I had another appointment to get to that morning. He was extremely kind and helpful. He did a wonderful job explaining our plumbing situation and gave me enough information to make a sound decision on our future plumping needs. Overall, I was extremely impressed with his customer service.

- Elizabeth Dietz
Ron Jancola
Ron did a great job with our ducts and we haven't had a dryer issue since. He showed up on time and illustrated exactly what he was going to be doing and why it was important to continue to service it. Great Job!

- Joe S.
Service call
I was impressed with their effort to help with my drain. Dan did an excellent job explaining the procedure, and he had a new employee that he was training Devin, and he did an excellent job letting Devin handle the situation and instruction when needed. I was also impressed with Devin's work ethic. A great job by both men.

- Jerry L Bird
Great Service
Dan MaGruder did a great job replacing my sewer pipe injector!! He was on time, very friendly and made no mess!! Great company!

- Cindy H
Great company, great job!
Dan came out to unclog a toilet. He was very fast, efficient and courteous!

- Cindy H
Professionals
I'm very happy with the work done. The guys were on time, courteous , and professional. Thanks!

- Alexander

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